Q: What Email clients does Mail Cache support?

A: Outlook Express 5.0 and higher.

Q: What operating systems does Mail Cache support?

A: Windows 98SE, Windows ME, Windows NT, Windows 2000 and Windows XP.

Q: How much does it cost?

A: $S19.95.

Q. What can I backup and restore exactly?

A: Mail Cache performs backups and restorations of all MS Outlook Express data. When launched it will automatically determine the configuration of identities and accounts, and backup any data selected by the user, including

Messages - all mail folders and messages are stored, maintaining directory structure.

Settings - configuration of accounts and identities found in Tools -> Options in OE, as well as several other preferences.

Accounts - acount-related information such as mail servers, usernames and passwords (for mail accounts), and news and directory serivces accounts.

Message Rules - found in Tools -> Message Rules in OE, the rules that govern automatic filing of incoming and sent mail items.

Block Senders - list of email addresses identified as 'spammers' or from whom you have chosen not to receive emails from

Signatures - all files relating to signatures.

Stationary - all stationary-related files: images, html, rtf, etc.

Address Book - Address Books for all identities.

** Though its primary intended use is as a disaster recovery utility, Mail Cache can be used between any two computers. For example, you could use Mail Cache to copy your email setup to a newly imaged machine, or to synchronize two different email accounts.

Q: Where can I backup and restore my data to/from?

A: Currently you can only use Mail Cache to backup to locations on your local PC or network. You can backup to removeable devices, but you cannot backup directly to CD or DVD.

However, you can restore files from a CD or DVD or any sort of removeable device as well as any computer on your local network.

Q: How are backups made and stored? Do I need to manage the backup files once I create them?

A: Full backups of all specified data are created each time you conduct a backup. Mail Cache will overwrite any existing backups, making sure that you are not occupying uncessary disk space with a legacy of backup files. Of course, it is possible to keep a legacy of backups if you want to: just move the backup files to a unique directory after they are created.

Backups are compressed and include CRC-32 checksums to ensure data integrity. Light encryption is also used and pssword protected to ensure that your sensitive documents are secure.

Q. What is your software support policy?

A: The standard iSupport maintenance package includes email-based support (Monday - Friday, 9.30am - 6pm GMT +0800, excluding holidays), Web support (FAQ knowledge base, download, etc.) (24 hours a day, 7 days a week), and software updates all via the web.

With the email-based support, support requests are to be initiated via email, which makes it easier for the requestor to attach the necessary information such as error messages and screen shots. Although support requests are initiated via email, our Technical Support staff may respond via phone, fax, email, instant messager, etc. For an installation to receive support and software updates, all the licenses must be current on their Software Updates and Support subscriptions.

For phone and on site support, contact us support@htmlab.net.