Q: What Operating Systems are supported by the iSupport utilities?

A: Windows 98SE, Windows ME, Windows NT, Windows 2000 and Windows XP.

Q: What Mail Clients do these web utilities support?

A: Currently Outlook Express 5.0 and higher and Netscape Mail 4.2 and higher.

Q: Why do I get a ‘Security Warning’ message box when I visit the iSupport demo program? Is this supposed to happen?

A: Yes, the ‘Security Warning’ message box is prompting you to install and run an ActiveX component so that iSupport can perform its tasks. The user must first approve any program that attempts to install itself onto a user’s machine.

Q: What is an ActiveX component?

A: ActiveX technology was developed by Microsoft to enable more interactive and intelligent web pages. With ActiveX, programmatical functionality can be implemented that would otherwise be impossible on standard web-pages. iSupport uses Active X to scan and make modifications to your web-related applications.

Q: Is there a security issue?

A: No, if a control has a digital signature, it means that the control has not been tampered with and is guaranteed to exactly as its authors have intended it to. HtmLab digitally signs the ActiveX controls it uses. When you see the 'Security Warning' dialog box, check for the statement 'Publisher authenticity verified by VeriSign'. This statement guarantees that the control has not been tampered with since being signed by HtmLab.

Q: Can you provide customization and extension?

A: Yes. Definitely.HtmLab can customise the branding and utility according to your specification. We also welcome requests for new utilities and extensions.

Q. What is your software support policy?

A: The standard iSupport maintenance package includes email-based support (Monday - Friday, 9.30am - 6pm GMT +0800, excluding holidays), Web support (FAQ knowledge base, download, etc.) (24 hours a day, 7 days a week), and software updates all via the web.

With the email-based support, support requests are to be initiated via email, which makes it easier for the requestor to attach the necessary information such as error messages and screen shots. Although support requests are initiated via email, our Technical Support staff may respond via phone, fax, email, instant messager, etc. For an installation to receive support and software updates, all the licenses must be current on their Software Updates and Support subscriptions.

For phone and on site support, contact us support@htmlab.net.