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| Read on for a full
description of all of iSupport's modules and their functionality.
For an indication of how iSupport performs
exactly, try the demo.
- collects system hardware and software information.
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Consists
of 3 Modules:
1.1 -
System Information Checker
1.2 -
Minimum Requirements Checker
1.3 -
Auto-form completion tool |
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1.1 - System Information Checker
Will determine
a range of system hardware and software specifications,
including . . .
- WIndows
OS Version
- Processor
Make and Model
- Memory
Capacity and Type
- Hard
Drive space available
- Presence
of CD-Rom
- Chipset
attributes
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- Presence
of ethernet connection
- Video
card specifications
- Presence
of and version of Media player
- Sound
card specifications
- Default
Browser specifications
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1.2 - Minimum
Requirements Checker
Can compare
the system specifications of the user's computer
to a list of minimum hardware and software requirements
to determine whether a computer is qualified for
a specific software installation.
The results
of this test can be easily saved, printed or emailed
to a third party for further analysis.
1.3 - Auto-form
Completion Tool
Performs the
same tasks as the System Information Checker, then
enters the relevant data into a portion of an online
form (eg. a form that would survey user opinion
as well as system information).
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- Modifies
settings for browser, email clients and dial-up networking.
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iConfigure consists of three modules:
2.1 -
Dial-up Account Creator
2.2 -
Email Account Creator
2.3 -
Dial-up Number Converter |
2.1 - Dial-up Account Creator
Collects input
from user and creates a utility that will automatically
connect the user's computer to any online service
or portal, etc.
2.2 - Email Account
Creator
Collects user
input and automatically creates an email account
on the user's machine to send and recieve email
through that account. Supports MS Outlook Express
and Netscape Mail.
2.3 - Dial-up
Number Converter
Will update
a user's dial-up internet account settings to ensure
that connection information is correct.
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- Checks internet connection and related applications.
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iDiagnose
has two modules:
3.1 -
Bandwidth Speedometer
3.2 -
Email Access
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3.1 - Bandwidth Speedometer
Performs three
tests to verify and measure a user's connection.
Users are able to ping and/or trace a server (preset
or other), or perform an ftp download of a specific
size to measure the average download bandwidth speed.
3.2 - Email Access
Diagnoses sending
and receiving issues by performing a series of tests:
checking connection to mail servers, identitying
identity and version of email client, and login
information.
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For additional
information on iSupport, please contact us at enquiry@htmlab.net
or support@htmlab.net |
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